Frequently Asked Questions.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
Any order cannot be canceled after purchase at all
As the order is produced and executed directly upon the customer’s request
If the order has damaged , it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within 14 working days.
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
The period in which the product will be ordered will be clarified after the purchase is made
An account must be created when ordering the product if the customer wants to view all the details of his order
You can order a product without creating an account by selecting Visitor
We don’t ship to some countries because of legal restrictions or shipping carrier limitations.
The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations:
- Crimea, Luhansk, and Donetsk regions in Ukraine
- Russia
- Belarus
- The Gaza Strip region in Palestine
- Ecuador
- Cuba
- Iran
- Syria
- North Korea
Please note that Russia’s war in Ukraine severely limits shipping to Ukraine. For now, we’re only able to ship products fulfilled in our Latvian facilities.
Additionally, our shipping carriers have a list of countries where they temporarily don’t offer international shipping due to circumstances such as natural disasters and other service disruptions.
Please note that the list of countries where we or our shipping carriers don’t offer international shipping may change.
The dollar is the main currency currently, as currencies and languages will be gradually provided in the future
